Customer Success Specialist

🕒 August 14

🌐 Serbia, Montenegro, +4 more countries – Remote

🇷🇸 Serbia – Remote 🇲🇪 Montenegro – Remote 🇨🇿 Czechia – Remote 🇿🇦 South Africa – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇸🇮 Slovenia – Remote

💵 $27k - $30k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 38%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Jobrack

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jobrack is a platform that helps companies hire remote team members from regions like Eastern Europe and South Africa. The company offers a range of hiring services, including a "Done With You" service that actively searches, screens, and tests candidates to ensure a good fit for the organization's needs. Jobrack is known for sourcing high-quality candidates who are committed to building long-term careers. The platform is noted for its simplicity, one-off fees, and dedicated support throughout the hiring process, providing a cost-effective solution for remote workforce acquisition.

📋 Description

• Act as the primary point of contact for customers, handling enquiries, requests and order changes • Review and process daily customer orders across phone, email, fax, EDI and order portal • Manage and maintain the Downeast Order Portal • Release orders in the ERP system and adjust orders during processing to avoid errors • Create customer order recommendations based on inventory needs • Partner with Sales and Marketing to identify opportunities for additional orders • Track customer success metrics and KPIs • Work closely with Logistics to ensure accurate and timely deliveries • Update daily revenue reports and troubleshoot basic Google Sheets functions and errors • Monitor finished goods inventory and proactively flag potential shortages to Supply Chain • Reply to customer emails in the [email protected] email inbox

🎯 Requirements

• 3+ years customer service experience • Excellent written and verbal communication skills • Strong problem-solving and critical thinking skills • Ability to collaborate across multiple departments • Strong Microsoft Office skills • Willingness to learn new systems and processes • Detail-oriented and highly organised • Positive, empathetic attitude towards customers • Experience working in a fast-paced environment is advantageous • Must overlap with US Eastern time for at least 3-4 hours • Must be willing to work remotely as an independent contractor

🏖️ Benefits

• $2,250-$2,500 per month • Full-time • Fully remote • Flexible working hours (6AM-4PM window, US Eastern time) • Gross salary; contractor is responsible for tax-related procedures in their country of residence • Full-time, primary role with no freelancing or second jobs