Customer Success Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Serbia, Montenegro, +4 more countries – Remote

🇷🇸 Serbia – Remote 🇲🇪 Montenegro – Remote 🇨🇿 Czechia – Remote 🇿🇦 South Africa – Remote 🇧🇦 Bosnia and Herzegovina – Remote 🇸🇮 Slovenia – Remote

💵 $2.3k - $2.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Jobrack

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Jobrack is a platform that helps companies hire remote team members from regions like Eastern Europe and South Africa. The company offers a range of hiring services, including a "Done With You" service that actively searches, screens, and tests candidates to ensure a good fit for the organization's needs. Jobrack is known for sourcing high-quality candidates who are committed to building long-term careers. The platform is noted for its simplicity, one-off fees, and dedicated support throughout the hiring process, providing a cost-effective solution for remote workforce acquisition.

📋 Description

• Act as the primary point of contact for wholesale customers, handling enquiries, requests, and order changes • Review and process daily customer orders across phone, email, fax, EDI, and the order portal • Manage and maintain the Downeast Order Portal • Release orders in the ERP system and adjust orders during processing to avoid errors • Create customer order recommendations based on inventory needs • Partner with Sales and Marketing to identify opportunities for additional orders • Track customer success metrics and KPIs • Work closely with Logistics to ensure accurate and timely deliveries • Update daily revenue reports and troubleshoot basic Google Sheets functions and errors • Monitor finished goods inventory and proactively flag potential shortages to Supply Chain • Reply to customer emails in the [email protected] inbox • Maintain 3–4 hours of overlap with US Eastern time

🎯 Requirements

• 3+ years of customer service experience • Excellent written and verbal communication skills • Strong problem-solving and critical thinking skills • Ability to collaborate across multiple departments • Strong Microsoft Office skills • Willingness to learn new systems and processes • Detail-oriented and highly organised • Positive, empathetic attitude towards customers • Experience working in a fast-paced environment is a bonus • Ability to work remotely as an independent contractor • Availability for at least 3–4 hours of overlap with US Eastern time

🏖️ Benefits

• $2,250-$2,500 per month • Full-time role • Fully remote • Flexible working hours within a 6AM-4PM US Eastern time window • Flexible schedule options, including 9-5, 6AM-2PM, 7AM-3PM, or 8AM-4PM • Opportunity to work as a full-time, primary role • Independent contractor arrangement with remote flexibility