French Project Support, Coordinator – Entry Level

🕒 June 25

🇮🇪 Ireland – Remote

⏰ Full Time

⚪️ Entry-level

✨ Entry Level Project Coordinator

👻 Ghost score 69%

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Grouper

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

Healthcare • Wellness • Social Impact

Grouper is a radically beneficial new form of healthcare that originated as Element3 Health. It allows individuals to get covered by their health plan for engaging in social activities with friends, offering membership coverage for groups, clubs, and other social engagements. Grouper is focused on health and wellness, particularly for active adults and aging populations, aiming to promote a more enjoyable and communal approach to health care.

📋 Description

• Basic project coordination and collaboration with various teams to deliver exceptional service. • Resolve customer requests initiated through various support channels, including telephone and online project requests. • Keep customers informed of progress and manage exceptions effectively. • Provide first-line support to French-speaking clients, addressing their inquiries and issues promptly and effectively. • Assist clients with onboarding, product training, and troubleshooting. • Coordinate project timelines and deliverables to ensure projects are completed on time and within scope. • Collaborate with internal teams to ensure client requirements are met and exceeded. • Maintain detailed records of client interactions and project progress. • Generate reports on client issues and project status to inform continuous improvement efforts. • Serve as the main point of contact between French-speaking clients and our internal teams.

🎯 Requirements

• Graduate, or Minimum 6 months to 1 year of experience in a relevant area. • Self-motivated individual with the ability to work independently or as part of a team. • Capable of working under pressure to tight deadlines, demonstrating drive and commitment to delivery. • Knowledge of cloud deployment models and validation of post-deployment service operations. • Excellent documentation, reporting, communication, and interpersonal skills are essential. • Strong awareness of digital security practices and protocols. • Fluent in French and English, with excellent written and verbal communication skills in both languages. • Proven experience in a customer-facing role, ideally in a tech or SaaS environment. • Strong problem-solving abilities and a proactive approach to client support. • Experience managing projects, with the ability to juggle multiple tasks and priorities. • Strong organizational skills and attention to detail. • Comfortable using various software tools and technologies. Ability to quickly learn and understand new SaaS products and features.

🏖️ Benefits

• Join us in the heart of Grouper's Project Management Team! • Ensure our French-speaking clients have a seamless and successful experience with our products. • Help our clients achieve their business objectives by providing expert gauge support to the project manager. • Contribute to a fast-paced and highly collaborative team-based work environment.

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