Customer Success Specialist – AI Platform

Job not on LinkedIn

🔥 14 minutes ago

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🤖 AI Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JOYn RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

JOYn RH is a Brazilian HR consultancy and recruitment firm that connects companies and talent using technology, data, and a strong focus on cultural fit, performance, and mutual growth. The company provides end-to-end HR services including recruitment and selection for tech, leadership, commercial, finance and operational roles; organizational diagnostics; HR process design and implementation; and training and post-implementation support. JOYn RH emphasizes fast time-to-fill (candidates in about 7 business days), behavioral pre-screening, tailored processes to reduce turnover, and content/resources for candidates and employers.

📋 Description

• Lead the onboarding of new customers, guiding them through the platform, its features, and use cases • Closely manage the customer journey, especially during the first 90 days after implementation • Conduct follow-up meetings to understand needs, answer questions, and support effective use of the solution • Monitor customer adoption and engagement with the platform, identifying challenges and opportunities for improvement • Identify risks of dissatisfaction, low usage, or cancellation (churn), taking preventive action to improve the customer experience • Serve as a liaison between customers and internal teams, communicating feedback, questions, and needs to the appropriate stakeholders • Keep customers informed about the progress of initiatives and actions related to their needs • Translate customer requests into clear information for internal teams, contributing to the evolution of the solution and its processes • Build close, consultative relationships with Brazilian and international customers • Contribute to the development of Customer Success processes, metrics, and operating routines • Identify opportunities to improve the customer experience, platform adoption, and customer retention

🎯 Requirements

• Experience in Customer Success, particularly in technology companies, SaaS, or digital businesses • Advanced spoken English to support US and Brazilian customers • Excellent verbal and written communication skills, with the ability to adapt the approach to different customer profiles • A consultative mindset, with the ability to understand needs, investigate challenges, and propose solutions • Ability to build trusted relationships and support customers closely and proactively • Strong organizational skills and the ability to manage multiple customers, requests, and follow-ups simultaneously • Proactive approach to identifying risks, anticipating issues, and leading improvement initiatives • Analytical ability to monitor platform usage, identify risk signals, and propose actions to increase adoption • Autonomy and adaptability to work in a startup environment where processes and metrics are still being developed

🏖️ Benefits

• Opportunity to help build and develop the Customer Success function • Scope to propose improvements, organize processes, and directly contribute to customer experience and retention • Opportunity to work with international customers

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