Senior Technical Program Manager, Security

🕒 July 10

🇲🇽 Mexico – Remote

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Apply a single operating standard across every security project. Drive project hygiene at scale: ownership, dates, scope, plans, status. Review and act on AI-generated drafts that flag gaps, propose fixes and surface stale work to project owners. • Own the front door for security requests across Slack channels, ticket forms and direct asks. Classify, route, set expectations with requestors and capture demand as data. Train the AI classification system through your corrections and feedback. • Produce per-person, per-project and program-level status briefs and the reports the security org commits to (weekly operating reviews, monthly engineering-relevant metrics, quarterly roadmap progress). Edit AI-drafted reports for narrative, framing and the relationship context the data does not capture. • Maintain a working model of team capacity and project commitments. Flag slippage early. Surface overcommitment to leadership before dates slip. Apply judgment for factors the data does not see (team morale, growth needs, strategic context). • Inventory and measure the categories of interruption work the team handles (elevation requests, threat model processing, team requests, secret rotations, vulnerability alerts and others). Propose new projects to reduce unplanned work and improve processing efficiency. • Place new work in the priority queue using stated criteria of impact, urgency, dependencies and capacity. Apply judgment for political and strategic context. • Work directly with the AI engineering function as an internal customer. File feature requests, validate output quality, define what good looks like and shape the system over time. You are the product owner for the program management capability that supports your work. • Refine the operating standard as edge cases surface. Propose updates, build team buy-in and roll out changes consistently. • Represent the security organization's program management practice to peers, stakeholders, and leadership across the company. Ensure all program reporting provides an accurate, transparent, and objective view of current progress and risks.

🎯 Requirements

• 6 years of program or project management experience, ideally including time in technical or engineering organizations • Demonstrated experience using AI to scale your program management practice. You can describe specific examples of how AI has saved time, reduced cost, automated routine work or enabled you to operate at a higher level • Deep fluency with Jira and Confluence, including epic and project structure, JQL, dashboards and reporting • Excellent written communication. You can draft a clear executive update, a precise project brief and an honest status report • Comfort working without complete information. You exercise judgment and make calls without waiting for permission • Ability to push back constructively, including upward, when commitments are at risk or scope is creeping • Experience operating in a remote-first organization • Bonus: prior experience in security, infrastructure or platform engineering organizations.

🏖️ Benefits

• JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. • Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.