Collections Agent, Bilingual in Spanish and English

🕒 August 19

🇵🇦 Panama – Remote

💵 $1k - $1.5k / month

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 36%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kafene

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

💰 $18M Series B on 2022-09

Finance • Fintech

Kafene is a company specializing in flexible lease-to-own (LTO) programs that help merchants and consumers from all credit profiles. They offer personalized pricing by tailoring leases to each customer's risk profile and provide innovative application processes that approve customers regardless of their credit history. Kafene integrates with point-of-sale systems to facilitate seamless transactions and offers diverse payment plans to accommodate different customer budgets. Their focus on transparency, consumer education, and reporting payment history to credit bureaus aims to help consumers build better credit futures. Kafene's services lead to higher conversion rates and average order values for merchants.

📋 Description

• Help customers meet payment schedules and resolve past-due amounts while maintaining high standards for customer service and satisfaction. • Use advanced probing and negotiation skills to understand customer situations and resolve delinquency. • Learn and apply new collection techniques, payment programs, and payment solutions. • Treat customers with respect, sensitivity, and compassion in difficult situations. • Lead conversations to select alternative actions that resolve delinquency and bring accounts back on track. • Follow established procedures, policies, and planned schedules while using feedback to drive results. • Focus on key performance indicators (KPIs) to improve collection efficiency and achieve monthly targets. • Navigate multiple call center platforms while engaging customers by phone and handling cases accurately. • Follow up on unresolved cases with strong attention to detail. • Ensure compliance with applicable laws, rules, and regulations. • Apply ethical judgment regarding personal behavior, conduct, and business practices; escalate, manage, and report control issues transparently.

🎯 Requirements

• High School diploma/GED required. • Must be willing to work in an environment that requires 100% phone-based customer interaction. • Minimum of one year of collection or customer service experience required, either by phone or in-person. • Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, is strongly preferred. • Internet access from home is required. • Ability to speak in Spanish, English, and Portuguese when discussing payment options with customers. • Experience with debt collection and knowledge of the Fair Debt Collection Practices Act (FDCPA).

🏖️ Benefits

• Healthcare stipend covering medical, dental, and vision insurance costs • Flexible paid time off starting from the first day of employment

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