Customer Service Agent, Bilingual – Spanish, English

Job not on LinkedIn

🕒 August 4

🇬🇹 Guatemala – Remote

💵 $8 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 43%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Kafene

WebsiteLinkedInAll Job Openings

51 - 200 employees

💸 Finance

💳 Fintech

💰 $18M Series B on 2022-09

Finance • Fintech

Kafene is a company specializing in flexible lease-to-own (LTO) programs that help merchants and consumers from all credit profiles. They offer personalized pricing by tailoring leases to each customer's risk profile and provide innovative application processes that approve customers regardless of their credit history. Kafene integrates with point-of-sale systems to facilitate seamless transactions and offers diverse payment plans to accommodate different customer budgets. Their focus on transparency, consumer education, and reporting payment history to credit bureaus aims to help consumers build better credit futures. Kafene's services lead to higher conversion rates and average order values for merchants.

📋 Description

• Communicate with Kafene customers by telephone and answer product and service questions • Manage customer queries, troubleshoot issues, process payments and modifications, prepare correspondence, escalate complaints, and fulfill customer needs across communication channels • Maintain customer accounts by verifying and recording account information and updating communication logs and dispositions • Handle high volumes of incoming calls and place outbound follow-up calls • Meet personal and team targets and call-handling quotas • Resolve product or service problems by clarifying complaints, determining causes, selecting solutions, expediting corrections, and following up • Build trusting customer relationships through open and interactive communication • Provide feedback to management by collecting customer information and analyzing customer needs • Follow Kafene procedures, guidelines, policies, scripts, and templates

🎯 Requirements

• Reliable internet access for remote work • Proven customer support experience, ideally in the rent/lease-to-own industry • Strong phone contact-handling skills and active listening • Excellent communication and presentation skills • Ability to multitask, prioritize, and manage time effectively • High school diploma or equivalent required • College degree preferred • Bilingual Spanish and English • Ability to work with multiple systems simultaneously and maintain attention to detail

🏖️ Benefits

• Overtime pay • Healthcare stipend covering medical, dental, and vision insurance costs • Flexible paid time off starting from the first day of employment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume