Kafene
51 - 200 employees
💸 Finance
💳 Fintech
💰 $18M Series B on 2022-09
Finance • Fintech
Kafene is a company specializing in flexible lease-to-own (LTO) programs that help merchants and consumers from all credit profiles. They offer personalized pricing by tailoring leases to each customer's risk profile and provide innovative application processes that approve customers regardless of their credit history. Kafene integrates with point-of-sale systems to facilitate seamless transactions and offers diverse payment plans to accommodate different customer budgets. Their focus on transparency, consumer education, and reporting payment history to credit bureaus aims to help consumers build better credit futures. Kafene's services lead to higher conversion rates and average order values for merchants.
Operations Supervisor
🕒 October 1
🌐 Panama, Guatemala – Remote
💵 $2.3k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
⚙️ Operations
👻 Ghost score 2%
🗣️🇪🇸 Spanish Required
Where this job comes from
Posted on Kafene's careers page, not through a job board
First seen by Remote Rocketship October 1
Still open on Kafene's site. Checked 3 hours ago.
Kafene
51 - 200 employees
💸 Finance
💳 Fintech
💰 $18M Series B on 2022-09
Finance • Fintech
Kafene is a company specializing in flexible lease-to-own (LTO) programs that help merchants and consumers from all credit profiles. They offer personalized pricing by tailoring leases to each customer's risk profile and provide innovative application processes that approve customers regardless of their credit history. Kafene integrates with point-of-sale systems to facilitate seamless transactions and offers diverse payment plans to accommodate different customer budgets. Their focus on transparency, consumer education, and reporting payment history to credit bureaus aims to help consumers build better credit futures. Kafene's services lead to higher conversion rates and average order values for merchants.
📋 Description
• Lead, coach, and motivate the collections team to meet individual and departmental recovery goals • Monitor daily collection activity and performance metrics, and report regularly to management • Develop and implement strategies that improve collection rates and reduce delinquency • Handle escalated customer issues and review and approve payment arrangements, write-offs, and settlements • Partner with Customer Service, Finance, and Compliance to resolve account discrepancies • Ensure all collection activity adheres to applicable laws, regulations, and internal procedures
🎯 Requirements
• Bachelor's degree • 2+ years of experience in collections, customer service, or a similar field, including supervisory or team leadership experience • Fluency in Spanish and English • Strong knowledge of collection laws, compliance standards, and best practices • Proficiency in Excel and collection management systems • Strong analytical and organizational skills • Excellent leadership, communication, and conflict-resolution skills • Ability to perform under pressure and meet deadlines • Candidates must reside in Panama or Guatemala and be legally authorized to work in the country
🏖️ Benefits
• Flexible paid time off days starting from day one of employment • Annual bonus • Remote work in Panama or Guatemala
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