Client Service Agent

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Kenz'up

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Kenz'up is a multi-brand loyalty application based in Morocco that allows users to earn points on their purchases. With every transaction at partner stores, users can scan a QR code to accumulate points, where 1 point equals 1 Dirham to spend on future purchases. Kenz'up partners with numerous retailers across various sectors, including fuel, technology, automotive, beauty, and dining, making it easy for users to earn and redeem loyalty points conveniently via their mobile devices.

📋 Description

• Manage customer interactions by providing prompt and effective assistance across multiple channels: phone, chat, and ticketing. • Verify and validate documents in accordance with procedures. • Use IT tools and mobile applications to ensure thorough follow-up. • Resolve technical issues and user account-related problems. • Escalate customer feedback and suggest improvements to optimize the user experience. • Adapt work pace according to rotating schedules and weekend shifts.

🎯 Requirements

• Strong command of French and Arabic (written and spoken). • High level of accuracy and attention to detail for document validation. • Comfortable using IT tools and mobile applications. • Ability to work independently and manage tasks efficiently. • Stable home internet connection for remote work.

🏖️ Benefits

• Working hours: Flexible • Contract type: Temporary