Technical Account Manager

Job not on LinkedIn

🕒 March 24

🇹🇭 Thailand – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 60%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Key & Cornerstone Pte Ltd

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1997

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Key & Cornerstone Pte Ltd is a full-service communications and marketing consultancy that specializes in delivering emotionally impactful marketing communications solutions. The company works with both B2B and B2C multinational corporations as well as local businesses, providing a wide range of services including strategy, advertising, public relations, and event management. They aim to create inspiring and enduring memories through their marketing activities and emphasize collaboration with various creative entities in the industry.

📋 Description

• Act as the primary point of contact for all technical activities and incidents post-launch for assigned customers • Work closely with legal and finance teams to create new contracts and renew existing customer contracts • Provide technical support for customers during pre-sales and post-sales processes • Conduct regular technical account reviews, architectural reviews, product training and workshops, providing insights and analytics • Serve as an expert in V-Key’s products and underlying architecture, providing effective technical consultation to customers • Manage the team’s day-to-day operations and ensure adherence to customer implementation and V-Key internal processes through an assigned Service Delivery Manager • Ensure deliveries and patches are delivered on time and with good quality • Analyze customer needs and suggest upgrades or additional features • Ensure the Service Delivery Manager facilitates incident, problem and change management so reported issues are resolved according to predefined SLAs • Work with customers’ internal IT teams to plan and align V-Key resources with road maps and timelines • Work with V-Key’s product team to communicate new product releases to customers • Prepare and submit periodic incident reports, including defect details and status, to customers • Collaborate with cross-functional teams, including product development, QA, Customer Support and Customer Technical teams, to resolve incidents and problems through the Service Delivery Manager

🎯 Requirements

• Bachelor’s Degree or Diploma in Computer Science or related field • Minimum of 5 years of relevant experience as a Technical Account Manager or Project Manager • Minimum of 2 years of experience managing a team • Experience managing external customers, preferably in the banking/financial sector • Solid technical background with understanding of mobile/web application technologies in software development is preferred • Knowledge of server-side architecture, application servers and related databases is a plus • Spoken and written English and Thai is preferred to better support the Thailand market • Ability to work in a dynamic, fast-moving and growing environment • Ability to learn and adopt new knowledge in the cybersecurity domain • Ability to balance internal teams and customers when setting delivery schedules • Critical thinking and problem-solving skills • Team player with great interpersonal and communication skills