Experienced Systems & Network Helpdesk Technician

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🕒 March 26

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Kincy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏢 Enterprise

🔒 Cybersecurity

🤝 B2B

Enterprise • Cybersecurity • B2B

Kincy is an IT services and consulting firm with more than 20 years of experience helping SMEs, startups and mid-sized companies manage and run their information systems. Based in Paris, Marseille and Papeete with about 65 employees, Kincy offers SI governance and IT steering, IT operations and maintenance, and project management and integration, complemented by cybersecurity and continuous-improvement (Kaizen) services. The company provides outsourced IT functions and technical support to clients with or without internal IT teams.

📋 Description

• Provide high-quality technical support to end users on behalf of our clients. • Diagnose and resolve IT issues (hardware, software, networking) remotely for clients. • Provide user support, deliver training, and advise on IT best practices. • Contribute to the continuous improvement of IT services, including maintaining and updating technical documentation.

🎯 Requirements

• Master’s degree (Bac+5 equivalent) in Computer Science • Education/training in networks and systems • Relevant professional certifications (e.g., CCNA, MCSE) • At least 3 years of experience in a user-facing IT support (Helpdesk) role • Excellent spoken and written French (C2) • Strong spoken and written English (minimum B2)

🏖️ Benefits

• Access to online training