Systems & Network Technician – IT Support, Helpdesk

Job not on LinkedIn

🔥 13 hours ago

🇲🇬 Madagascar – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kincy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Kincy is an IT services and consulting firm with more than 20 years of experience helping SMEs, startups and mid-sized companies manage and run their information systems. Based in Paris, Marseille and Papeete with about 65 employees, Kincy offers SI governance and IT steering, IT operations and maintenance, and project management and integration, complemented by cybersecurity and continuous-improvement (Kaizen) services. The company provides outsourced IT functions and technical support to clients with or without internal IT teams.

📋 Description

• Remotely diagnose and resolve hardware, software, and network incidents for clients • Assist users through advice, training, and IT best practices • Manage tickets in accordance with procedures and SLAs • Escalate incidents to Level 2 (N2) when necessary • Continuously improve services • Write and update technical documentation • Serve as the first point of contact for client users • Contribute directly to user satisfaction

🎯 Requirements

• Expertise in Windows environments • Good knowledge of macOS • Good knowledge of Windows Server, including Active Directory, print servers, and file shares • Strong command of Microsoft 365, including Exchange Online, Intune, Entra ID, and SharePoint • Good understanding of networking, virtualization, and backups • Good knowledge of Android and iOS mobile environments • French at C2 level, with strong spoken and written communication skills • English at B2 level or higher • At least a two-year degree or equivalent in IT, with training in networking and systems • At least 3 years of experience in end-user IT support (Helpdesk) • Service-oriented, motivated, responsive, autonomous, proactive, thorough, patient and able to explain technical concepts clearly, calm under pressure, and a team player • Availability to work 5 days per week, including weekends on a rotating basis • Residence in Madagascar required • Work equipment and a stable internet connection required

🏖️ Benefits

• Potential progression to Level 2 (N2) support or a Systems & Network Administrator (SNA) position • Develop expertise across a variety of client environments • Remote work from Madagascar • Freelance assignment with no defined end date • Schedule spread over 5 days per week, including weekends on a rotating basis • Working hours based on the France time zone • Required equipment: laptop, monitor, headset, stable internet connection, UPS, etc.

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