Collections Agent

Job not on LinkedIn

🔥 12 hours ago

🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kiwi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🛡️ Insurance

💼 Consulting

💳 Fintech

💰 $75M Debt Financing on 2023-05

Insurance • Consulting • Fintech

Kiwi is a financial technology company that specializes in providing personal loans and credit-building services. Customers can quickly apply for loans online, with amounts available up to $3,000, without affecting their credit scores. The platform offers a fully digital experience, flexible payment options, and automated payment systems to help users manage their loans easily and securely. Kiwi is committed to protecting user data and reporting payments to credit bureaus to assist clients in building their credit history.

📋 Description

• Make and receive calls, texts, and emails with past-due customers • Negotiate payment arrangements and process payments according to policy • Explain balances, payments, fees, and payoff amounts clearly • Follow call scripts, contact limits, and FDCPA/Reg F, TCPA, and SCRA/MLA requirements • Obtain and document proper ACH payment authorizations under NACHA rules • Document every interaction accurately in the loan management system • Escalate disputes, hardship cases, fraud claims, and complaints to the right team • Meet daily productivity and quality goals

🎯 Requirements

• 1+ year of experience in collections or customer service, ideally in lending, fintech, or banking • Fluent English, written and spoken • Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices • Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff • Strong negotiation, empathy, and active listening skills • Comfortable working toward daily targets in a fast-paced environment

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