Customer Support Engineer

🔥 2 hours ago

🇨🇳 China – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KLA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

KLA is a leading global technology company specializing in process-control and process-enabling solutions for the semiconductor and electronics industries. It develops technologies that help in chip manufacturing, including defect inspection, metrology, and process management. KLA leverages advances in artificial intelligence and other technologies to improve quality control and performance in areas such as automotive, IoT, and 5G. Additionally, KLA is committed to diversity and social responsibility through its ESG initiatives and community investments via the KLA Foundation.

📋 Description

• Evaluate, analyze, diagnose and troubleshoot technical equipment problems by telephone or at customer sites • Repair and update equipment at customer facilities to enhance customer production • Repair system-level problems with multiple causes and no standard procedures • Identify customer process issues such as chemical leaks or contamination and recommend fab shutdowns when unsafe • Prepare field service reports and document recurring problems for supporting functions • Prepare customer quotes based on labor, travel expenses and required parts • Assist field service engineers and provide technical guidance to Installation Engineers • Support installation and dismantling of demonstration machines • Conduct customer orientation and technical training on equipment maintenance and user applications • Travel to customer facilities by car or commercial transportation • Capture, reuse, collaborate on and improve knowledge using available systems

🎯 Requirements

• Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years • Technical knowledge, education, training and certification sufficient to repair system-level problems • Ability to evaluate, analyze, diagnose and troubleshoot technical equipment problems • Ability to access and determine customer process problems such as chemical leaks or contamination • Ability to prepare field service reports, documentation and customer quotes • Ability to travel by car or commercial transportation to customer facilities • Ability to provide technical assistance and customer orientation/training • Ability to work at customer sites and handle potentially unsafe conditions

🏖️ Benefits

• Competitive, family friendly total rewards package • Benefits designed to meet the diverse needs of employees • Inclusive work environment

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