CS Manager

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Kodland

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2018

📚 Education

👥 B2C

💰 $9M Series A - Kodland on 2022-01

Education • B2C

Kodland is an online school for children aged 8–17 that offers live, mentor-led courses in coding, game and web development, design, digital art, and math & logic. The school emphasizes project-based, hands-on learning (building games, websites, apps, and 3D/graphic projects), teamwork, and a supportive mentor-student relationship; it offers free trial lessons and is STEM. org accredited. Kodland positions itself as a skills-focused, curiosity-driven platform that turns kids’ interests (e. g. , Roblox, Minecraft) into real technical and creative skills through structured learning paths and real-world projects.

📋 Description

• Support parents and students from the moment they join Kodland • Communicate with parents through phone, chat, and email • Welcome newly enrolled families and help them understand the next steps • Support customers with class access, schedules, logins, transfers, freezes, and general course-related questions • Follow up with families when students miss lessons or stop attending regularly • Understand the reason behind customer dissatisfaction and work toward a suitable solution • Handle complaints calmly and professionally • Manage refund requests and discuss possible alternatives with families • Negotiate installment and payment-related solutions within company policies • Respond to objections in a clear, empathetic, and solution-oriented way • Record all customer interactions and case updates accurately in CRM and helpdesk systems • Coordinate with teaching, technical, finance, and operational teams when additional support is required • Take ownership of each case until the customer receives a clear resolution

🎯 Requirements

• Fluent Arabic and English communication skills • At least 1–2 years of professional customer service experience • Previous experience handling customers through calls, chat, or email • Practical experience with customer support or ticketing platforms such as: Omnidesk, Zendesk, Freshdesk, Intercom or similar helpdesk systems • Practical experience with CRM systems such as: amoCRM, Bitrix24, Salesforce, HubSpot or another comparable CRM platform • Strong written and verbal communication skills • Confidence in handling complaints and emotionally difficult conversations • Experience responding to customer objections • Ability to discuss refunds, cancellations, installments, and payment concerns professionally • Strong negotiation and problem-solving skills • Ability to remain calm, empathetic, and respectful under pressure • Strong organization and attention to detail • Ability to manage several customer cases and systems simultaneously • Ability to document customer interactions accurately • Availability to work full-time for 40 hours per week • Availability to work one weekend day • A personal laptop or computer suitable for remote work • Stable internet connection and a quiet working environment • Ability to commit to Kodland as the primary professional role

🏖️ Benefits

• 100% remote work • Experience in an international EdTech company • Structured onboarding and role training • Ongoing support and regular feedback • Experience with international customers and teams • Development in customer service, retention, negotiation, and operations • Internal career-growth opportunities for strong performers • Employee discounts on Kodland educational programmes