Operations Supervisor – Bilingual, Call Center

🕒 August 7

🇧🇷 Brazil – Remote

💵 R$3.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Konecta

WebsiteLinkedInAll Job Openings

10,000+ employees

📣 Marketing

📦 Logistics

🏥 Healthcare

💰 $78.7M Debt Financing - Konecta on 2025-02

Marketing • Logistics • Healthcare

Konecta is a global provider of AI-powered customer experience (CX) and employee experience (EX) solutions that combines human and agentic AI capabilities to automate and improve front- and back-office interactions. The company offers the Kolibri agentic AI platform plus outcome-based services in growth, marketing, sales conversion, digital campaigns, collections, employee care and strategy & transformation, serving enterprises across banking, telecoms, retail, utilities and other sectors. Konecta operates at scale with more than 109,000 employees across 28 countries and emphasizes sustainability, partnerships and rapid enterprise deployment of GenAI solutions.

📋 Description

• Distribute tasks to the team in an organized manner, taking priority and deadlines into account • Control and monitor the preparation of legal case submissions, court-ordered obligations, and registrations in the legal management system • Prepare internal reports and reports for the contracting client • Maintain a strong relationship with the client and participate in meetings • Analyze the accuracy of documents and tasks completed by analysts • Promptly flag situations that could result in financial or reputational damage • Supervise call center operations in a work-from-home model

🎯 Requirements

• Experience as a Call Center Operations Supervisor in Customer Service (SAC), Back Office, or Technical Support • Fluent English, both spoken and written • Experience managing remote teams • College degree preferred • 3–5 years of professional experience • Availability to work a 5-on/2-off schedule, Monday through Friday • Availability to work from 8:00 a.m. to 5:12 p.m.

🏖️ Benefits

• Internet allowance • Meal voucher • Medical and dental insurance • Life insurance • Childcare assistance (for children up to 24 months old) • TotalPass | Gym, nutritionist, and therapy benefits • Bullla Card | Credit card • SESC membership • Discounts at colleges and educational institutions • Discounts at amusement parks • Career growth opportunities • Transportation allowance

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