Operations Supervisor

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🕒 November 25, 2025

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KonnectHub

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

KonnectHub is a remote staffing and virtual assistant company that connects businesses with top-tier virtual staff for administrative, customer service, bookkeeping, IT/web development, digital marketing and other back-office roles. The company offers tailored remote teams, managed onboarding, HR and IT support, flexible pricing and a cost-calculator to help businesses scale more efficiently and reduce hiring overhead. KonnectHub targets startups and growing enterprises seeking scalable, cost-effective outsourced talent.

📋 Description

• Supervise day-to-day activities of team members, ensuring adherence to company policies, client expectations, and SLAs. • Monitor individual and team performance using KPIs and productivity metrics. • Provide coaching, feedback, and mentoring to enhance employee performance and engagement. • Manage team schedules, attendance, and workforce allocation to ensure optimal coverage. • Ensure smooth execution of processes and workflows within assigned teams. • Identify and resolve operational issues promptly, escalating concerns to the Operations Manager when needed. • Conduct quality checks to ensure accuracy and compliance with client and company standards. • Support continuous improvement initiatives to increase efficiency and client satisfaction. • Perform other related duties and responsibilities that may be assigned from time to time, depending on evolving business needs. • Assist in preparing reports and updates for management and clients on performance, challenges, and improvement plans. • Participate in client calls or meetings when required, representing the team’s performance and action plans. • Collaborate with cross-functional departments (HR, Training, IT, etc.) to address operational needs. • Foster a positive, motivating, and inclusive work culture that promotes collaboration and accountability. • Support employee development by identifying training needs and recommending learning opportunities. • Handle basic employee relations concerns and recommend disciplinary action when necessary.

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). • Minimum 5+ years of experience in operations management within the outsourcing, BPO, or shared services industry. • Proven ability to manage large teams in a fast-paced, client-driven environment. • Strong understanding of outsourcing operations, including recruitment, client onboarding, workforce management, and performance monitoring. • Excellent leadership, communication, and problem-solving skills. • Strong client-facing and relationship management skills. • Proficiency in operational reporting tools, CRM, and workforce management systems. • Ability to work under pressure, adapt to change, and manage multiple priorities simultaneously.

🏖️ Benefits

• Permanent work from home • An inclusive and supportive work environment. • Competitive salary. • Opportunities for career growth and professional development.