Technical Support Representative

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🕒 November 28, 2025

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KonnectHub

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

KonnectHub is a remote staffing and virtual assistant company that connects businesses with top-tier virtual staff for administrative, customer service, bookkeeping, IT/web development, digital marketing and other back-office roles. The company offers tailored remote teams, managed onboarding, HR and IT support, flexible pricing and a cost-calculator to help businesses scale more efficiently and reduce hiring overhead. KonnectHub targets startups and growing enterprises seeking scalable, cost-effective outsourced talent.

📋 Description

• Provide technical assistance and support for incoming queries related to systems, software, hardware, or network concerns. • Diagnose and troubleshoot technical problems through phone, email, chat, or ticketing systems. • Document issues, solutions, and customer interactions thoroughly within internal systems. • Escalate complex cases to higher-level support teams when needed. • Guide users through step-by-step solutions and provide clear, easy-to-follow instructions. • Collaborate with internal teams to address recurring issues and improve customer support processes. • Maintain service-level targets while ensuring a high level of customer satisfaction. • Stay updated on product features, system updates, and best practices.

🎯 Requirements

• Minimum of 3 years of experience in technical support or a similar customer-facing technical role. • Strong understanding of common operating systems (Windows, macOS, Linux is a plus). • Experience with troubleshooting software, hardware, and basic network issues. • Familiarity with ticketing systems and remote support tools. • Excellent verbal and written communication skills. • Ability to work independently in a remote environment. • Strong problem-solving skills and attention to detail. • Customer-centric mindset with the ability to remain calm and professional under pressure.

🏖️ Benefits

• Permanent work from home • An inclusive and supportive work environment. • Competitive salary • Opportunities for career growth and professional development. • Supportive and collaborative team environment.