Senior Customer Support Manager

🔥 0 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Koronet

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

<Koronet> Koronet is a SaaS company offering a cloud-based sales, inventory, procurement and e-commerce platform tailored for the floral industry. It provides tools for sales management, order and procurement automation, inventory tracking, business intelligence reporting, API integrations, and customer support and implementation services to help wholesalers, growers and floral businesses manage operations and grow revenue.

📋 Description

• Lead and manage the customer support team • Provide leadership and direction to the customer support team • Foster a customer-centric culture and ensure high customer satisfaction • Develop and execute strategies to enhance customer support operations • Collaborate with other departments to align customer support with overall business goals • Communicate effectively with customers and team members in English and Spanish • Establish and monitor KPIs for the customer support team • Implement continuous improvement initiatives to enhance support efficiency • Recruit, train, and develop customer support team members • Foster a positive and collaborative work environment

🎯 Requirements

• Bachelor's degree in a relevant field; additional certifications are a plus • Minimum of 4 years of experience in customer support • At least 2 years of experience in a leadership role within customer support • Strong understanding of SaaS and industries with strategic customer support • Bilingual proficiency in English and Spanish • Experience in usage-based and subscription-based models • Experience with CRM Service Modules, ideally Salesforce • Familiarity with automation tools and processes • Excellent communication and interpersonal skills • Strategic thinker with the ability to drive results

🏖️ Benefits

• An independent, flexible, and versatile role within a fast-growing international organization • Flexible / Remote working environment • Continuous learning and professional growth • Financial assistance for technical certifications and other learning opportunities • Competitive salary • Indefinite contract • Salary negotiable based on experience • Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere • Ownership culture and empowerment to contribute to the company's success