Customer Success Intern

🔥 8 minutes ago

🇬🇷 Greece – Remote

👨‍🎓 Internship

⚪️ Entry-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kpler

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Kpler is a leading provider of real-time data and intelligence in the maritime and energy sectors. The company offers products and services designed to help businesses make informed decisions in commodity trading, energy transition, and maritime logistics. With a robust platform that provides detailed insights into physical markets, power markets, and financial markets, Kpler enables traders, analysts, fleet managers, and logistics professionals to optimize their operations and strategies. The company's tools include ship tracking, cargo inventories, and power market analytics, serving over 10,000 organizations worldwide.

📋 Description

• Support onboarding of new Tier 3 customers and help them use Kpler products and services successfully • Respond to customer inquiries via email and chat • Monitor customer usage, engagement and health indicators, flagging adoption gaps or potential risks • Support customer health reviews, usage reporting and CRM documentation • Contribute to webinars, targeted campaigns and follow-up activities • Create, update and maintain onboarding materials, Help Center articles, guides and tutorials • Gather customer feedback and identify recurring questions, usage patterns and customer-experience opportunities • Collaborate with Customer Success, Customer Support, Sales, Product and Marketing teams

🎯 Requirements

• Strong written and verbal communication skills in English • Curious, proactive and eager to learn about Customer Success, SaaS products, and maritime, commodities and energy markets • Comfortable working with spreadsheets, data and digital tools • Experience with CRM or customer engagement platforms is a plus, but not required • Strong attention to detail and an organised approach to documentation, reporting and follow-up activities • Analytical mindset with an interest in interpreting customer usage and identifying trends or adoption gaps • Able to work independently while collaborating effectively with colleagues across different teams and regions • Problem-solving mindset, strong ownership and willingness to ask questions and continuously improve

🏖️ Benefits

• Equal opportunity employer • Fair, inclusive and diverse work environment

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