Customer Support Intern

🔥 2 minutes ago

🇬🇷 Greece – Remote

👨‍🎓 Internship

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kpler

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Kpler is a leading provider of real-time data and intelligence in the maritime and energy sectors. The company offers products and services designed to help businesses make informed decisions in commodity trading, energy transition, and maritime logistics. With a robust platform that provides detailed insights into physical markets, power markets, and financial markets, Kpler enables traders, analysts, fleet managers, and logistics professionals to optimize their operations and strategies. The company's tools include ship tracking, cargo inventories, and power market analytics, serving over 10,000 organizations worldwide.

📋 Description

• Assist the Customer Support team with handling customer inquiries through available support channels • Investigate customer issues and provide clear, accurate, and timely responses • Learn and develop a strong understanding of the company's products, features, and services • Troubleshoot basic technical and product-related issues and escalate more complex cases when required • Follow established support processes, guidelines, and service standards • Maintain accurate and detailed records of customer interactions and issue resolution • Assist with identifying recurring customer issues and communicating relevant trends to the wider team • Collaborate with internal teams to resolve customer-reported issues and ensure effective follow-up • Contribute to internal documentation, FAQs, and knowledge-base content • Support administrative and operational tasks related to customer support • Continuously learn from customer interactions and feedback to improve product and support knowledge • Work closely with Product, Engineering, Sales, and Customer Success teams

🎯 Requirements

• Strong written and verbal communication skills • Customer-oriented mindset with a genuine interest in helping others • Good problem-solving and analytical skills • Comfortable working with technology and learning new software applications • Strong attention to detail and ability to follow processes accurately • Ability to prioritize tasks and manage time effectively • Positive, proactive, and collaborative attitude • Willingness to learn and receive feedback • Good command of English, both written and spoken • Recently completed a degree in Business, Information Technology, Computer Science, Communications, or a related field (nice to have) • Previous experience in customer service, support, administration, or a technology-related environment (nice to have) • Familiarity with SaaS products, CRM systems, ticketing platforms, or other support tools (nice to have) • Basic understanding of APIs, technical troubleshooting, or software products (nice to have) • Interest in the technology and/or maritime industry (nice to have)

🏖️ Benefits

• Equal opportunity employer • Inclusive and diverse work environment • Practical experience in a fast-paced SaaS environment • Exposure to support tools, internal processes, and cross-functional collaboration • Supportive and accessible colleagues and clients

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