Client Engagement Specialist, Onboarding

🔥 0 minutes ago

🇦🇷 Argentina – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kraken Digital Asset Exchange

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

₿ Crypto

💸 Finance

💳 Fintech

Crypto • Finance • Fintech

Kraken Digital Asset Exchange is a cryptocurrency platform that facilitates the buying and selling of over 200 cryptocurrencies, including Bitcoin, Ethereum, and many others. Founded in 2011, Kraken provides a comprehensive suite of features for both beginner and advanced traders, such as advanced trading interfaces and margin trading. The platform emphasizes industry-leading security, deep liquidity, and 24/7 customer support, making it a trusted choice for users worldwide. Kraken caters to individual investors as well as institutional clients, offering services like OTC trading and custody. The company is committed to transparency with its proof of reserves and mission-driven values. Kraken operates globally, supporting clients in over 190 countries, with a quarterly trading volume exceeding $207 billion. However, users are advised of the high risk of crypto investments and the lack of regulation in some jurisdictions.

📋 Description

• Manage client onboarding and verification, including KYC document review and validation • Handle funding and general inquiries via email and live chat • Guide existing clients through document resubmission and re-verification during remediation initiatives • Identify and escalate potential risks or suspicious documentation to appropriate teams • Address questions regarding application status, account upgrades, and verification requirements • Assist clients with fiat funding and withdrawals while ensuring smooth, compliant transactions • Communicate relevant marketing initiatives and regional promotions according to Kraken guidelines • Maintain accurate client information • Adhere to AML/CTF policies and QA/Risk Management frameworks • Collaborate cross-functionally to improve onboarding and support workflows using client and operational feedback • Deliver a world-class client experience to new Kraken clients during their onboarding journey

🎯 Requirements

• 2+ years of experience in a customer service or business support role • Willingness to work shifts on a 24/7 rotating schedule, including evenings and weekends • Strong knowledge of and passion for cryptocurrency and the digital asset industry • Understanding of CSAT drivers, dissatisfaction factors, and NPS metrics • Ability to quickly grasp new concepts, systems, and process changes • Ability to explain complex procedures clearly to clients and internal stakeholders • Exceptional attention to detail, workflow accuracy, and process adherence • Strong organization and time management across multiple priorities in a fast-paced environment • Strong interpersonal skills • Deep commitment to data privacy and compliance • English fluency required • Experience with AML or KYC processes, such as document verification, risk assessment, or compliance monitoring (nice to have) • Experience with CRM software such as Zendesk or Salesforce (nice to have) • Global Shared Services experience strongly preferred • Fluency in French, Portuguese, Italian, German, Russian, Turkish, Chinese, or Korean (nice to have)

🏖️ Benefits

• Fully remote work arrangement • 6-star client experience environment • Round-the-clock team environment • Opportunity to work in the cryptocurrency and digital asset industry • Global, diverse team environment • Job-related skills or work-style assessments applied consistently across candidates • Dogfooding Kraken products after joining