Team Leader – Turkish, English

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Kulture Talent- Global Recruiting | Global Consulting | Global Outsourcing

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Consulting

Kulture Talent is a leader in Global Recruitment, Operational and Talent Consulting, and Outsourced Solutions. They assist companies in finding the right talent, developing a talent pipeline, achieving strategic growth objectives, and outsourcing all non-core services so that clients can focus on their core functions. Kulture Talent is committed to understanding client strategic objectives and providing integrated solutions to positively impact organizational culture, talent, and overall success.

📋 Description

• Manage a group of around 10 to 12 remote support agents • Act as the main point of contact for your team • Offer coaching and support on day-to-day challenges • Monitor and drive performance metrics (KPIs) • Conduct training on tools, soft skills, and support channels • Collaborate with departments like Training, Quality Assurance, and HR • Conduct interviews and support onboarding for new members

🎯 Requirements

• Proficient in Turkish (C1 or higher) and English (B2+) • Minimum 1 year of experience leading a team in a customer support or contact center environment • Confident with contact center metrics and performance tracking • Comfortable adapting to change in a fast-paced setting • Bonus if you have an interest in gaming or tech support

🏖️ Benefits

• Remote work • Coaching and training initiatives • Opportunities for personal growth and career advancement