Technical Support Specialist

🕒 July 24

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Provide first level technical support for customer software applications • Respond to customer requests through assigned email, phone, and chat queues in a timely and accurate manner • Initiate, update, track, and close tickets through the work order system • Complete and maintain required paperwork, records, documents, and technical support logs • Recognize, document, and alert the supervisor to trends in customer calls and issues • Escalate complex issues to appropriate staff • Recommend process improvements • Manage the Phone Client to ensure calls and emails are answered promptly • Maintain a backlog of no more than 15 active cases • Educate customers to become experts on TCS products • Be accountable for assigned procedures, cases, and work • Cultivate a fun and positive team environment

🎯 Requirements

• Associates Degree in Computer Science or related field (Preferred) • Minimum of 2 years computer and software service experience in a fast-paced business environment (Preferred) • Minimum of 1 years supporting customer applications via phone in technical help desk environment • Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.) • Demonstrated ability to work inter-departmentally to accomplish objectives • Ability to understand customer problems and know when to ask clarifying questions • Ability to identify complex computer problems, analyze them, and solve them • Ability to describe technical information in a way that a nontechnical person can understand • Strong writing skills in preparing instructions, email and chat responses • High capacity to learn and adapt to changing technologies and service • Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence • Only candidates living in Mexico will be considered

🏖️ Benefits

• Fully remote position • Fun and positive team environment