Technical Support Specialist

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LeadVenture™

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

LeadVenture™ is a company that provides a range of technology platforms and digital tools designed to enhance the success of dealerships. Their services cater to over 40,000 dealers in industries such as powersports, marine, RV, trailer, outdoor power equipment, agriculture, heavy equipment, heavy truck, tire, service, and non-franchise auto dealerships. LeadVenture offers solutions including customizable websites, inventory and lead management, and automated email marketing to drive sales. Additionally, they connect OEMs with dealers to enhance brand presence and facilitate seamless transactions. Their mission focuses on fueling dealer growth through advanced digital tools and integrations.

📋 Description

• Provide first level technical support for customer software applications. • Sign into the email, phone, and chat queues and take calls, chats or emails as assigned and respond to customer requests in a timely and accurate manner. • Initiate, update, track and close tickets through work order system. • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures. • Recognize, document and alert the supervisor of trends in customer calls and issues. • Escalate complex issues to appropriate staff. • Basic understanding of Windows folder and registry structure • Recommend process improvements. • Manage the Phone Client to ensure calls and emails are answered promptly. • Be accountable and responsible for procedures, cases and work assigned. • Maintain a backlog of no more than 15 active cases (new, in progress, waiting on customer) • Educate customers to be experts on TCS products. • Cultivate a team environment with a fun and positive attitude.

🎯 Requirements

• Associates Degree in Computer Science or related field. (Preferred) • Minimum of 2 years computer and software service experience in a fast-paced business environment. (Preferred) • Minimum of 1 years supporting customer applications via phone in technical help desk environment. • Skilled in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.) • Demonstrated ability to work inter-departmentally to accomplish objectives • Ability to understand customer problems and know when to ask clarifying questions. • Ability to identify complex computer problems, analyze them, and solve them. • Ability to describe technical information in a way that a nontechnical person can understand. • Strong writing skills in preparing instructions, email and chat responses. • High capacity to learn and adapt to changing technologies and service. • Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

🏖️ Benefits

• Fully remote role