Customer Success Manager, APAC – Mandarin & English Fluent

🔥 16 hours ago

🌐 China, United States – Remote

🇨🇳 China – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Levanta

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

📣 Marketing

🛍️ eCommerce

Marketing • eCommerce • Affiliate Marketing

Levanta is an innovative affiliate marketing software designed specifically for marketplace sellers on platforms like Amazon and Walmart. This AI-powered platform helps sellers manage affiliations, drive high-converting traffic, and unlock additional revenue streams through partnerships with creators and influencers. By automating the tracking and payment processes, Levanta simplifies affiliate management, allowing sellers to focus on growing their sales and enhancing their market presence.

📋 Description

• Serve as the primary point of contact for customers and agency partners in Mandarin and English • Develop deep understanding of customer business objectives, challenges, and success metrics • Respond to customer inquiries and resolve issues promptly • Drive customer adoption, usage, value realization, satisfaction, retention, and growth • Match customers with suitable affiliates in the Levanta marketplace with publisher development • Collaborate with sales to identify upselling and cross-selling opportunities • Conduct regular customer check-ins and address concerns • Advocate for customers internally and provide product feedback • Monitor customer health and satisfaction metrics to mitigate churn and increase retention • Maintain knowledge of Levanta’s platform, industry trends, and best practices • Collaborate cross-functionally with sales, engineering, product, and publisher development teams

🎯 Requirements

• Fluency in English (spoken and written) is required • Native or fluent proficiency in Mandarin (spoken and written) is required • Ability to train on US East Coast hours; working hours will be in China Standard Time • Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar • Background in e-commerce or affiliate marketing is strongly preferred • Excellent communication and interpersonal skills • Strong problem-solving and decision-making abilities • Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development • Experience working with CRM software and business intelligence tools • HubSpot knowledge and experience is a plus • Must have a permanent address in one of the specified hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC

🏖️ Benefits

• Competitive salary and benefits package • Open vacation and sick policy, take the time you need • Opportunity for professional growth and advancement within a rapidly expanding startup • Dynamic and supportive work environment where innovation and creativity are encouraged • Culture that values diversity, inclusion, and the impact of every team member on success