Level AI
51 - 200 employees
Founded 2018
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
💰 $39.4M Series C - Level AI on 2024-07
Artificial Intelligence • SaaS • Enterprise
Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).
Forward Deployed Engineer – Agents
🕒 July 21
Where this job comes from
Posted on Level AI's careers page, not through a job board
First seen by Remote Rocketship July 21
Still open on Level AI's site. Checked 8 hours ago.
Level AI
51 - 200 employees
Founded 2018
🤖 Artificial Intelligence
☁️ SaaS
🏢 Enterprise
💰 $39.4M Series C - Level AI on 2024-07
Artificial Intelligence • SaaS • Enterprise
Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).
📋 Description
• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization. • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes. • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance. • Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms). • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines. • Translate customer needs into clear implementation plans and documentation. • Run tight feedback loops with Engineering and Product to improve platform capabilities. • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.
🎯 Requirements
• 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar). • Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end. • Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration. • Ability to communicate with senior technical stakeholders and translate requirements into execution plans. • Comfortable operating in fast-moving, ambiguous environments. • Confortable working in EST hours(3:30 AM IST)
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
Apply Now📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Similar Jobs
🕒 July 15
Domino Platform L3 Support / Development Engineer providing advanced technical support and ensuring platform stability. Working remotely or in a hybrid model with focus on Data Science, Advanced Analytics, and AI/ML workloads.
🕒 July 15
Observability Engineer at Miratech, implementing observability solutions across applications and infrastructure. Collaborating with engineering teams to enhance operational efficiency and service reliability.
🕒 July 8
Lead Database Migration Engineer at Mactores managing database migrations to PostgreSQL for enterprise customers. Involved in assessment, planning, execution, and validation of migrations.
🕒 July 5
Edge Platform Engineer operating Docker-based industrial IoT deployments across 100,000+ devices. Troubleshooting distributed systems and automating reliable deployments over constrained networks.
🕒 June 22
Senior Payments Engineer at Sezzle designing backend services for payment processing systems. Collaborating with teams to optimize authorization, settlement, and reconciliation processes for better performance.
