Forward Deployed Engineer – Agents

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $20M Series B on 2022-03

Artificial Intelligence • SaaS • Enterprise

Level AI is a company specializing in artificial intelligence solutions aimed at enhancing customer experience and operational efficiency. It offers a comprehensive suite of tools designed for contact centers, including automated quality assurance, real-time agent assistance, and customer interaction analytics powered by generative AI. Level AI's solutions help businesses uncover insights from customer interactions, optimize contact center operations, and empower agents through AI-driven coaching and feedback. Trusted by leading companies across various sectors, Level AI focuses on transforming service and contact center teams into drivers of competitive advantage and growth.

📋 Description

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization. • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes. • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance. • Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms). • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines. • Translate customer needs into clear implementation plans and documentation. • Run tight feedback loops with Engineering and Product to improve platform capabilities. • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.

🎯 Requirements

• 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar). • Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end. • Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration. • Ability to communicate with senior technical stakeholders and translate requirements into execution plans. • Comfortable operating in fast-moving, ambiguous environments. • Confortable working in EST hours(3:30 AM IST)

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities