Solution Design Specialist

Job not on LinkedIn

🔥 21 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✍️ Designer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lifecycle Software

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 28 years

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Lifecycle Software is a company specializing in innovative telecommunications solutions, including digital BSS, eSIM connectors, MVNE platforms, convergent billing, customer engagement, and fraud management. With a focus on automation, data monetization, and telecom business support systems (BSS), Lifecycle Software empowers digital and mobile brands, particularly MVNOs and 5G providers, to thrive and connect people to extraordinary experiences. The company is recognized for providing comprehensive eSIM solutions and has been leading innovation in telecoms for nearly three decades.

📋 Description

• Define customer scope and requirements, acceptance and success criteria, and expected outcomes for customer-specific development requests • Work with customers throughout delivery and hand over customer projects to the Managed Service team after implementation • Collaborate with Product Owners and stakeholders to produce high-level requirements, impact assessments, feasibility assessments, priorities, capacity plans and timescales • Write user stories and acceptance criteria with non-technical staff • Facilitate internal and external workshops to analyse and document customer requirements • Document requirements and produce diagrams using appropriate tools and Lifecycle processes • Use JIRA to capture work items for tracking and planning • Facilitate creation and management of Statements of Work (SOWs) • Gather project requirements, deliver impact assessments and translate them into clear, comprehensive SOWs • Maintain the accuracy and compliance of existing SOWs • Work with Development and Quality Assurance teams to estimate project effort • Support project managers with capacity plans and customer communications • Break down work into technical tasks with clear estimates and requirements • Hand over requirements to Development and support the development cycle, including planning, scope confirmation and priority advice • Attend team stand-ups to support on-time project delivery • Produce presentation packs for solution-design playback to customers and internal teams • Hand over development items to Managed Service and customer operations teams with training and documentation • Maintain product-development knowledge and develop partner relationships to optimise integrations • Improve analysis practices and develop lean processes • Promote SCRUM disciplines and agile ways of working • Contribute to partner roadmaps focused on client value • Act as a key contact during post-implementation warranty periods and identify hyper-care requirements

🎯 Requirements

• 2-3 years' experience in customer-facing cross-functional teams • Experience working with agile methodologies • Highly skilled in partner and stakeholder management • Proven record of managing customer expectations • Experience working with senior-level business, partner and customer stakeholders • Skilled at writing solution documentation for development, QA and operational teams • Attention to detail • Organisational skills and flexibility to adapt to fast-paced change and deployments • Experience solving problems and making decisions in complex system environments with multiple integration points • Effective communication and facilitation skills • Ability to work within a team and autonomously • Experience communicating with clients to manage challenging situations • Ability to present with authority and confidence • Comfortable giving and receiving feedback at all levels • Integrity in professional conduct • Solid technical background with experience of billing processes (desirable) • Experience working in Telecoms, Billing or Digital environments (desirable) • Educated to degree level or equivalent work experience (desirable)

🏖️ Benefits

• Flexible working environment adapted to your needs; remote or hybrid working model • Healthcare and employee wellbeing schemes • Life insurance • No working on your birthday • Holiday purchase scheme • Bonus scheme • Pension plans • Income protection insurance • Training, talent development plans and mentorship • Employee benefits (may differ by country) • Competitive salary and commission package