Senior ServiceNow Business Analyst

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Lisa HR Consultancy

WebsiteLinkedInAll Job Openings

2 - 10 employees

Lisa Manpower is a trusted provider of Business Process Outsourcing (BPO) solutions, connecting skilled professionals with top global companies. We specialize in customer support, data entry, telemarketing, back-office operations, and other outsourcing services, ensuring efficiency and excellence for our clients.

📋 Description

• Gather, analyze, and document business requirements and translate them into ServiceNow solutions. • Create and maintain project documentation, including BRD, FRD, workflows, process maps, and user stories. • Provide expertise in ITSM and CSM processes and identify opportunities for process improvement. • Collaborate with ServiceNow developers and cross-functional teams for solution design and delivery. • Support System Integration Testing (SIT), User Acceptance Testing (UAT), deployment activities, and post-implementation support. • Conduct stakeholder communication, training sessions, and user enablement activities. • Ensure requirements are accurately captured and aligned with business objectives.

🎯 Requirements

• Overall 7+ years of professional experience. • 3–6 years of experience as a Business Analyst on the ServiceNow platform. • Strong understanding of ITSM and CSM processes. • Excellent communication, analytical, and stakeholder management skills. • Strong documentation skills, including BRD, FRD, workflows, process mapping, and user stories. • Strong problem-solving mindset with high attention to detail. • Experience working with cross-functional teams. • Familiarity with Agile/Scrum methodologies.