Customer Success Application Engineer – Japan

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Litmus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏭 Manufacturing

🤖 Artificial Intelligence

☁️ SaaS

Manufacturing • Artificial Intelligence • SaaS

Litmus is a modern industrial data platform that transforms fragmented operational and machine data into a standardized, governed foundation for deploying AI and analytics across manufacturing plants. The platform provides industrial data connectivity, a unified namespace to standardize data, edge software to run applications and AI near machines (including support for offline and air-gapped environments), centralized edge management, and data governance tools to scale multi-site deployments. Litmus integrates with PLCs, SCADA, historians, MES, cloud providers and enterprise analytics, and is positioned to help manufacturers accelerate use cases like predictive maintenance, energy optimization, anomaly detection, and digital twins.

📋 Description

• Validate customer requirements for proof of concept and production implementations of Litmus products • Configure Litmus Edge and Litmus Edge Manager during proof of concepts, customer pilots, and production deployments • Lead assigned technical implementation activities and ensure contracted technical responsibilities are delivered successfully • Develop innovative solution approaches that help customers maximize value from Litmus products • Maintain and contribute to internal solution libraries, deployment best practices, reusable configurations, and technical documentation • Provide Level 2 technical support to the Litmus Service Desk, including troubleshooting, root-cause analysis, and customer issue resolution • Participate in on-call rotation for customers requiring 24x7 support coverage • Support Sales Engineers and Account Managers with technical architecture reviews, proposal inputs, RFI/RFP responses, demonstrations, and smooth pre-sales to implementation handovers • Provide field feedback to Product Management and Development on customer requirements, market gaps, bugs, and product enhancement opportunities • Support webinars, customer meetings, partner enablement, value-added reseller discussions, and customer user group activities as required

🎯 Requirements

• Hands-on experience implementing software, infrastructure, automation, IIoT, analytics, or shop-floor solutions in a manufacturing environment • Strong technical understanding of network protocols, system architecture, Linux-based systems, databases, and customer deployment environments • Experience with product configuration, technical troubleshooting, and customer-facing implementation or support activities • Working knowledge of scripting or coding using Python, JavaScript, or similar languages • Understanding of containerized and cloud/hybrid infrastructure technologies such as Docker, Kubernetes, Azure, AWS, or GCP • Excellent communication skills with the ability to work directly with customers, internal technical teams, sales teams, and partners • Self-starter with the ability to work independently as well as collaboratively in a fast-paced, changing environment

🏖️ Benefits

• Health insurance • Remote work options