SOC Service Delivery Manager

Job not on LinkedIn

🔥 5 minutes ago

🇩🇪 Germany – Remote

💵 $90.3k - $122k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Logicalis GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Logicalis GmbH is a service-oriented IT solutions and Managed Services provider, focusing on network and data center technology, as well as Unified Communications & Collaboration and Application & Information Management. With around 250 employees across seven locations, it generates approximately 185 million Euros in revenue in Germany. Inforsacom Logicalis is part of the globally operating Logicalis Group.

📋 Description

• Serves as the primary customer success leader and operational relationship owner for assigned Managed Security Services customers • Builds executive relationships and maintains understanding of customer business objectives, security priorities, compliance requirements, risks, opportunities, and success measures • Monitors customer health, engagement, adoption, satisfaction, operational risk, and renewal risk; develops mitigation and service improvement plans • Owns the customer delivery experience and leads service reviews, business reviews, executive reviews, and security performance discussions • Reviews and communicates SLA performance, operational effectiveness, security trends, customer sentiment, risks, and improvement opportunities • Serves as primary customer communication lead during critical security incidents, service-impacting events, and escalations • Coordinates SOC analysts, security engineers, vendors, Account Executives, and other stakeholders through incident resolution • Leads escalations and post-incident reviews, analyzes incident trends, and tracks corrective actions • Leads customer-facing transition of new Managed Security Services from implementation into steady-state operations • Manages onboarding plans, milestones, dependencies, risks, readiness criteria, service configuration, monitoring, documentation, communication plans, escalation procedures, and support processes • Ensures customers understand available services, responsibilities, support processes, reporting capabilities, governance structures, and escalation paths • Orchestrates technical, customer success, sales, professional services, vendor, and partner stakeholders around customer priorities • Maintains customer documentation, governance records, service procedures, operational artifacts, and communications • Supports service expansions, integrations, technology changes, migrations, operational improvements, account strategy, renewals, adoption, and expanded security capabilities • Leads and influences cross-functional teams without direct supervisory responsibility

🎯 Requirements

• Bachelor’s degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience • 5+ years of experience in managed services, customer success, service delivery management, cybersecurity services, technical account management, consulting, or a related customer-facing technology role • Experience working within Managed Security Services, a Security Operations Center, an MSSP, or a cybersecurity-focused service organization is strongly valued • Experience owning strategic customer relationships, leading governance discussions, and aligning service delivery to customer business priorities and outcomes • Experience coordinating cross-functional technical teams and managing critical incidents, customer escalations, recurring service issues, and service improvement activities • Working knowledge of cybersecurity principles, SOC processes, incident response, security service delivery models, and service-level management • Broad familiarity with SIEM, EDR/XDR, MDR, vulnerability management, cloud and network security, Microsoft Sentinel, Splunk, Cisco XDR, and Microsoft Defender technologies • Ability to interpret and communicate security operations measures such as acknowledgment, detection, response, notification, escalation, alert, and remediation performance without serving as the technical investigator • Experience presenting complex technical and operational information to executive, business, and technical audiences • Ability to apply practical, risk-based service management controls in a flexible, high-accountability model without relying on rigid or process-heavy frameworks • Proficient use of Microsoft Office applications • ITIL Foundation or a comparable service management certification • Relevant security certifications such as CompTIA Security+, CISSP, CISM, Microsoft SC-900, SC-200, or SC-100 • Relevant project management, cloud, security, or service delivery credentials • Demonstrated ability to build rapport, establish credibility, and earn trust with executive, business, security, and technical stakeholders • Strong customer-success orientation and commitment to improving customer outcomes, confidence, and experience • Ability to translate cybersecurity events, technical findings, operational performance, and risk into clear business discussions and recommendations • Ability to balance strategic relationship ownership with disciplined operational execution • Exceptional written, verbal, presentation, and executive communication skills • Strong analytical, problem-solving, root cause analysis, and stakeholder management skills • Ability to maintain composure, exercise sound judgment, and lead communications during critical incidents and escalations • Ability to influence cross-functional teams, drive accountability without direct authority, prioritize competing demands, and operate effectively in a fast-paced environment

🏖️ Benefits

• Bonus • Equal Opportunity Employer • Inclusion and belonging at the company

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