Product Experience Specialist, APAC

🕒 June 24

⛩ Asia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 73%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lovable

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Lovable is a company that enables users to create applications and websites seamlessly by interacting with AI technology, specifically utilizing Public GPT-5. It offers a platform for both personal and business needs, presenting various tools and solutions for prototyping and integrating designs from Figma. Lovable aims to foster community engagement and support through resources, partnerships, and an active blog that shares insights and updates.

📋 Description

• Become a Lovable expert: Understand every part of our product • Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity. • Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked. • Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams. • Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch. • Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction.

🎯 Requirements

• 3 yrs experience in B2C Saas customer support using tools like (e.g. Intercom) • User-First Mindset: You instinctively advocate for users and always look for ways to improve their experience. You sweat the details because they matter. • Crystal‑Clear Communicator: Whether it’s a concise chat reply or detailed bug report, you communicate warmly, clearly, and precisely. • Sharp Problem Solver: You stay calm under pressure, think clearly in messy situations, and move fast to get users unblocked even if it is something we haven’t seen before. • Bonus: Experience using Lovable

🏖️ Benefits

• This is a contractor position requiring availability during APAC business hours to provide seamless support coverage for our global user base.

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