Customer Experience QA Specialist – Part-time

🔥 13 hours ago

🇻🇳 Vietnam – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lovepop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛍️ eCommerce

🛒 Retail

👥 B2C

eCommerce • Retail • B2C

Lovepop is a company that specializes in creating intricate pop-up greeting cards and gifts for various occasions. Their offerings include 3D pop-up cards, pop-up bouquets, and customizable card and gift bundles. Lovepop emphasizes personalization, allowing customers to add personal messages and photos, which can then be sent directly to recipients, making their products suitable for celebrations and significant moments in life.

📋 Description

• Review customer interactions daily across the app and social media channels, including written conversations and recorded interactions • Check whether agents understand customer problems correctly • Verify that agents provide the right solutions • Evaluate whether responses use a friendly, caring, and natural Lovepop style • Check compliance with Lovepop rules and processes • Identify mistakes and explain how they should be improved • Find recurring problems from agents or current processes • Suggest improvements to replies, FAQs, instructions, and workflows • Recheck interactions after feedback to confirm repeated mistakes are reduced • Prepare a short weekly report covering main mistakes, recurring customer problems, improvement actions, and progress from previous weeks

🎯 Requirements

• Excellent English proficiency, particularly in reading, listening, and written communication • Strong operational and execution skills, able to identify issues, follow through on actions, and ensure improvements are implemented • Experience in Customer Service or Quality Checking is preferred • Careful and detail-oriented • Good at finding problems and understanding why they happen • Comfortable giving clear and constructive feedback • Strong service mindset and genuine care for helping customers • Able to view situations from the customer’s point of view

🏖️ Benefits

• Part-time employment • Remote work arrangement