ITSM Platform Engineer

Job not on LinkedIn

🕒 March 24

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Madiff

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

B2B • Software Development • Artificial Intelligence

Madiff is a technology and consulting company specializing in IT services and digital innovation. They provide a range of solutions, including software development, agile team services, and IT consulting across various industries. With a focus on delivering high-quality, multi-skilled remote teams, Madiff aims to enhance business performance and support clients in navigating the complexities of their respective markets.

📋 Description

• Design and implement Jira Service Management projects including request types, workflows, queues, SLAs, and automation • Build and optimise ITSM processes such as Incident, Service Request, Problem, Change, and Release • Configure approval workflows and process models in Jira Service Management and Confluence • Administer user permissions, project configurations, and app governance • Maintain environments including development, testing, and production setups • Implement automation rules and integrate with external systems via APIs or webhooks • Support identity and access integrations with Azure AD / Entra ID and SSO • Build and manage CMDB structures using Jira Assets • Create dashboards and reports covering SLAs, backlog, trends, and KPIs • Support audit, compliance, and documentation requirements • Train and support internal users and stakeholders • Provide second-level support for the Atlassian platform

🎯 Requirements

• Strong hands-on experience with Jira Service Management, Jira, and Confluence administration • Proven experience implementing ITSM processes including Incident, Request, Problem, Change, and Release • Good understanding of permission schemes, roles, and governance models • Experience with automation and integrations using REST APIs or webhooks • Strong understanding of structured, quality-driven process design • Experience building and managing Confluence knowledge bases • Strong communication skills and ability to translate business needs into technical solutions • Fluent English

🏖️ Benefits

• Solid, competitive salary • Work in a multinational environment on international projects • Comprehensive healthcare • Long-term B2B contract with a stable project pipeline • Remote work model