Technical Service Coordinator

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MADx – Macro Array Diagnostics GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🧬 Biotechnology

🔧 Hardware

☁️ SaaS

Biotechnology • Hardware • SaaS

MADx – Macro Array Diagnostics GmbH is an Austrian medtech company that develops and commercializes molecular immunodiagnostic tests, laboratory analyzers and cloud-based analysis software for allergy (IgE) and food-intolerance (IgG) diagnostics. The company offers multiplex ELISA-based test kits (ALEX, FOX), benchtop and high-throughput instruments (ImageXplorer, MAX 45k) and real-time cloud analytics (RAVEN/RAPTOR), emphasizing molecular specificity, big-data connectivity and regulatory compliance (IVDR, ISO 13485). MADx serves laboratories, clinics, doctors and distributors worldwide, positioning itself as a leader in molecular allergy diagnostics.

📋 Description

• Perform regular maintenance and repair work on laboratory equipment and systems to ensure optimal performance and prolonged service life • Identify and analyze technical faults in devices and systems, troubleshoot effectively, and carry out necessary repairs • Install and commission new equipment, including training laboratory personnel in proper use and operation • Provide technical assistance and advice to customers, ensuring high service quality and customer satisfaction • Accurately document all work performed, including service reports and technical documentation • Manage procurement, replacement, and inventory of spare parts as required • Ensure all equipment meets relevant quality standards and compliance regulations • Coordinate delivery and installation of equipment to laboratories or medical practices • Support the sales team by participating in national trade fairs and congresses and maintaining close collaboration with sales colleagues

🎯 Requirements

• Completed training in electrical engineering, medical technology, mechatronics, or a comparable technical qualification • Proven experience in field service engineering, including experience coordinating group/team departments • Demonstrated experience in maintenance and repair of laboratory diagnostic equipment, ideally within medical technology or the laboratory sector • Strong technical aptitude with the ability to quickly understand and diagnose complex systems • Self-motivated, solution-focused approach and a high degree of personal initiative • Excellent communication skills in Italian and English, both for client interactions and internal team collaboration • Willingness to travel extensively throughout Italy and flexibility to support multiple customer sites as required • Solid IT proficiency, including MS Office, service software, and experience with laboratory or practice information systems • A full Italian driving licence (Category B) is essential

🏖️ Benefits

• Permanent full-time position (40 hours/week) • Flexible working hours with long-term job security • Attractive compensation: competitive salary package, car allowance, and additional health insurance • Innovative work environment: join a dynamic, fast-growing company with modern structures • Development opportunities: support for further training and professional qualifications • Team culture: a motivated, supportive team and a positive working atmosphere • Modern equipment: up-to-date IT tools and technology to support your work effectively