Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
Client Services Team Leader
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Magic, Inc
51 - 200 employees
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.
📋 Description
• Manage 15–20 virtual assistants across multiple clients simultaneously • Run daily stand-ups and coach EAs in real-time when issues arise • Build and execute personalized development plans for each team member • Track performance metrics including response times, client satisfaction, and quality scores • Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager • Lead video calls with international clients (US, Australia) daily • Partner with clients to optimize EA workflows and stay ahead of their evolving needs • Manage smooth transitions during team changes, EA replacements, and client handovers • Support EA offboarding and account transition checklists when pairings end • Develop and maintain SOPs for key EA functions
🎯 Requirements
• 2+ years of hands-on VA or EA experience with international clients (US/AU preferred) • 1+ years of client success, B2B relationship management, and team coordination experience • Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools • Professional-level English, written and verbal • Proven track record completing strict programs — bootcamps, certifications, structured training • Full availability for overnight shift and 2-week intensive training with zero absences
🏖️ Benefits
• HMO coverage (after 6 months) • 12 vacation days + 10 sick days per year • 13th month pay • SSS, PhilHealth, PAG-IBIG • Desktop computer provided + full IT support • Paid Training
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