Owner Relations Team Lead

Job not on LinkedIn

🔥 19 minutes ago

💃 Latin America – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Lead, supervise, and support Owner Relations Specialists across Latin America • Monitor team productivity, response times, resolution times, and other KPIs • Ensure timely, professional, and proactive communication with property owners • Oversee owner inquiries and escalations and ensure efficient resolution • Build and maintain relationships with property owners to improve satisfaction, trust, and retention • Coordinate with Operations, Accounting, Revenue Management, and other departments • Identify recurring issues, communication gaps, and risks to owner satisfaction and implement corrective actions • Conduct team check-ins, provide feedback, and support professional development • Establish and improve processes, communication standards, and follow-up procedures across LATAM markets • Ensure owner requests, conversations, and outstanding issues are accurately documented and tracked • Prepare reports on team performance, owner feedback, escalations, and operational challenges • Identify opportunities to improve owner engagement, service quality, operational efficiency, and retention • Provide management with updates on performance, significant owner concerns, and recommended improvements • Maintain owner satisfaction, timely responses, effective resolution, escalation follow-up, retention, team performance, process compliance, and continuous improvement

🎯 Requirements

• Previous experience in team leadership, account management, customer success, client relations, property management, or hospitality • Proven ability to lead, coach, and support a team • Excellent written and verbal communication skills • Strong relationship management, negotiation, and conflict-resolution skills • Experience handling escalations and coordinating solutions across multiple departments • Strong organizational skills and ability to manage multiple priorities • Experience tracking KPIs, preparing reports, and monitoring team performance • Proactive, solution-oriented, and comfortable making decisions within established guidelines • Ability to work independently in a remote, fast-paced, multicultural environment • Professional proficiency in English and Spanish is strongly preferred • Familiarity with CRM platforms, project management tools, and property management systems is an advantage

🏖️ Benefits

• Work from home • Remote work arrangement