Veterinary Care Coordinator

Job not on LinkedIn

🕒 4 days ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mascotte

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 Seed Round on 2024-01

Healthcare • B2B • SaaS

Mascotte is a virtual front‑desk and back‑office operations provider for modern veterinary clinics. It manages client communications and administrative tasks tailored to each practice, offering real-time tracking and comprehensive oversight while dedicated teams handle the operational workload. Mascotte functions as an outsourced practice operations partner that combines service delivery with a platform for visibility.

📋 Description

• Serve as the dedicated remote front desk and care coordinator for one U.S. veterinary clinic. • Answer and initiate calls, texts, chats, and emails from pet parents. • Book, reschedule, and confirm veterinary visits. • Triage inquiries, explain services, and coordinate follow-ups. • Build estimates in partnership with the veterinary team. • Keep medical records, notes, and workflows up to date. • Act as a long-term extension of the clinic team.

🎯 Requirements

• At least 1 year of experience in a veterinary clinic or hospital — front desk, reception, practice administration, or client care, with clinic names and employment dates shown in your CV work history. • Experience handling appointment booking, rescheduling, and confirmations in a veterinary clinic or hospital. • Fluent, professional English is essential for live calls with American pet owners. • Prior phone-based roles serving English-speaking clients and fluent, well-written free-text application answers may be assessed. • Hands-on experience with veterinary practice management software; ability to name systems used and describe day-to-day work in them. • Experience with VoIP tools is a plus. • Experience coordinating with veterinarians and clinic teams. • Fibre or fixed internet of at least 25 Mbps. • Backup power supporting work through load shedding, such as an inverter, UPS, or generator. • Quiet dedicated space for taking calls. • Availability for the assigned fixed shift: either 3pm–11pm SAST or 6pm–2am SAST, Monday to Friday, on a permanent, long-term basis. • CV evidence of current commitments and prior sustained evening or night shift work may be assessed.

🏖️ Benefits

• 15 days off per calendar year • Off on 7 American public holidays • 1 month of sabbatical leave fully paid every 4 years in addition to annual PTO allowance • No commute • No weekend-work • No overtime • No rotating shifts • 13th month of paycheck as a performance bonus every 12 months

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