AVP, Technology Operations

🕒 4 days ago

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Manage Incident and Problem ITIL processes. • Identify opportunities to improve process controls and simplify process. • Track technology incidents across the organization and drive reduction in incident counts. • Ensure right severity classification of incidents, appropriate communications to stakeholders. • Define process KPIs and develop MIS dashboards. • Provide support to team in achieving department’s goals aligned to company’s strategic direction. • Educate stakeholders about the Incident and Problem Management process. • Establish feedback system for opportunities for improvement. • Produce interactive dashboards and presentations for stakeholders.

🎯 Requirements

• 12+ experience in service management designing, defining, and driving ITIL processes, preferably from Banking Industry. • Significant experience in leading support for large, complex, multi-functional environments. • Prior meaningful technology and business/industry work experience including experience in Incident and Problem management. • Experience in driving service improvements based on incident trends and themes. • Knowledge & experience in Proactive incident management will be desirable. • Demonstrable experience attracting, hiring, retaining, and leading top process and engineering talent. • Experience with Scrum, Kanban, or other Agile development techniques would be desired (but not mandatory). • Knowledge of financial industry standards and business practices. • Ability to build positive relationships with own team, business, and technology partners. • Understanding of infrastructure (IAAS), platform (PaaS), Software (SAAS) and function (FaaS) service offerings. • Experience in establishing Management Information System and defining KPIs. • The candidate must be able to multitask, handle changing priorities and work independently in a fast-changing environment.

🏖️ Benefits

• Health insurance • Professional development opportunities