Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
Relationship Officer, Direct Banking Center
🕒 April 21
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Mashreq
1001 - 5000 employees
Founded 1967
🏦 Banking
💸 Finance
💳 Fintech
Banking • Finance • Fintech
Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.
📋 Description
• To achieve monthly KPIs assigned • To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns. • To ensure that all telesales activities are directed to meeting sales targets. • To ensure assigned card acquisition monthly targets are achieved • To ensure that there is no miss selling • Constant follow up with the customer. • Attending Daily team huddles & keeps up to team commitments. • Monitor personal performance and align strategies to improve sales outcomes. • Follow verification policy – adhere to banking policies, procedures and regulatory requirements. • Updating all the systems as per the call with the customer. • Achieve given targets on monthly basis. • Meeting the KPI Targets set in terms of card acquisition • Contact potential and existing customers via phone to introduce and promote banking products. • Understand customer needs and recommend suitable banking solutions. • Cross-sell and upsell products to maximize revenue opportunities. • Processing of the request or offer given to the customer. • Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. • Maintaining all records of the approval, requests and reports handled. • Build and maintain strong relationships with customers. • Handle customer inquiries and provide detailed information about product services. • Address customer concerns and resolve complaints efficiently. • Compilation of daily and monthly reports and MIS for the team.
🎯 Requirements
• No specific years of experience stated. • Strong Sales and customer focus • Ability to think creatively and work under pressure • Commitment to discipline and punctuality
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