Relationship Officer – General Processing, Direct Banking

🔥 7 minutes ago

🇵🇰 Pakistan – Remote

⏰ Full Time

🟢 Junior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mashreq

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1967

🏦 Banking

💸 Finance

💳 Fintech

Banking • Finance • Fintech

Mashreq is a leading financial institution based in the UAE, offering a wide range of banking services including personal, corporate, and investment banking. The bank focuses on providing innovative financial solutions to its customers and has a strong digital banking presence.

📋 Description

• Achieve assigned monthly KPIs, card acquisition targets, and sales targets • Maintain productivity and efficiency using systems and product campaigns • Conduct telesales activities to meet sales targets • Contact potential and existing customers by phone to introduce and promote banking products • Understand customer needs and recommend suitable banking solutions • Cross-sell and upsell products to maximize revenue opportunities • Process customer requests and offers • Handle customer issues, inquiries, concerns, and complaints; resolve them promptly and escalate to the Team Lead when necessary • Update all systems based on customer calls • Maintain records of approvals, requests, and reports • Build and maintain strong customer relationships • Attend daily team huddles and fulfill team commitments • Monitor personal performance and align strategies to improve sales outcomes • Compile daily and monthly reports and MIS for the team • Ensure adherence to discipline, punctuality, banking policies, procedures, regulatory requirements, and audit controls • Ensure there is no misselling

🎯 Requirements

• University Graduate • 1-2 years experience in similar work environment • Preferably has a practical marketing background • Excellent people management skills • Strong sales and customer focus • Ability to think creatively and work under pressure • Excellent presentation skills • Good team player with result-driven attitude • Business sensitive • Analytical and computer skills • Adaptable and versatile • Must follow banking policies, procedures, verification policy, and regulatory requirements • Must meet control parameters and policies set by the bank audit team