Principal CRM Consultant

Job not on LinkedIn

🔥 0 minutes ago

💃 Latin America – Remote

⏳ Contract/Temporary

🔴 Lead

🏆 Customer Success

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Massive Rocket | Data & CRM Consultancy

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Massive Rocket is a global data and CRM consultancy that operates at the intersection of modern marketing, product, and engineering. Specializing in Snowflake and Braze, Massive Rocket helps digital marketing teams connect with product and engineering departments to deliver personal, relevant, and human customer experiences at scale. The company offers a range of services including customer data management, customer engagement, marketing technology solutions, data engineering, and analytics. Massive Rocket collaborates with leading technology providers to assist in the deployment, integration, and operation of marketing technology stacks.

📋 Description

• Serve as a leading technical and strategic CRM expert • Act as senior technical and strategic lead for one or two client accounts • Own client impact and demonstrate results in commercial terms • Lead the CRM discipline across the delivery team • Solve complex technical and strategic problems and maintain the quality bar • Apply expertise in experimentation and measurement, loyalty programme design, customer segmentation, SQL, and HTML email • Design phased solutions that deliver value toward long-term client visions • Lead solutioning and prioritisation in ambiguous client environments • Build relationships with Director, VP and C-suite stakeholders • Anchor recommendations in data and create clear decks, documents and conversations • Measure impact using control groups, holdouts and A/B tests • Report on effects on client revenue, retention and engagement • Run training and create frameworks, playbooks and documentation • Informally mentor teammates • Lead best practices in CRM strategy, data standards and loyalty frameworks • Join pitch teams to scope work, build IP and win new clients • Report to a Lead Consultant, Head of CRM or CRM Director depending on accounts • Collaborate with Account Management, Project Management, Sales and senior client stakeholders

🎯 Requirements

• Proven, measurable revenue or retention growth from work, measured against a control or holdout • Experience presenting results to clients • Comfortable writing segmentation in SQL • Comfortable personalising with Liquid • Experience designing and launching journeys • Delivered live projects in Braze, or deep expertise in a similar platform such as Salesforce Marketing Cloud or Klaviyo • Delivered for several brands simultaneously in an agency or consultancy • Ability to balance competing priorities without letting quality slip • Experience running training, creating frameworks or playbooks, or introducing adopted ways of working • Comfortable presenting to Director, VP and C-suite stakeholders • Valid right to work in your location • Contractors must provide proof of incorporation and current insurance • May be asked for ID and two references

🏖️ Benefits

• Rocket-Fuelled Growth: Big challenges, fast learning, and the chance to level up quicker than anywhere else • Supportive Culture: A positive team that backs each other and celebrates wins together • Global Team: Work with talented people across Europe, the US, Latin America and beyond • Remote-First: Work from wherever you do your best work • Clear Progression: A defined career ladder, so you always know what growth looks like • Team Events: Regular meetups and events to connect with the team • Bring Your Own Device: BYOD policy • Contractors: Proof of incorporation and current insurance requirements