Customer Support Specialist

🕒 May 11

🇨🇾 Cyprus – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mayflower

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🥽 AR/VR

🤖 Artificial Intelligence

📱 Media

AR/VR • Artificial Intelligence • Media

Mayflower is a technology company that builds global IT products to transform live entertainment and live-streaming experiences. The company develops in-house systems and platforms that combine AR/VR, machine learning, computer vision, and payment orchestration to increase engagement and perception for large-scale entertainment audiences. Mayflower emphasizes product quality, experimentation, and employee support, operating with full-cycle teams and a broad engineering stack.

📋 Description

• Handle and resolve customer complaints while providing the best customer experience • Investigate complaints and troubleshoot issues • Identify trending problems • Report bugs to the technical team • Work in 9-hour shift rotations covering 24/7 support • Contribute to maintaining a clean and safe platform and positive user experience

🎯 Requirements

• 1+ year experience as a Customer Support Specialist (chats, emails, tickets) • Ability to work morning, day, and night shifts • Very good English skills (C1) • Experience with ticketing systems such as Zendesk and Intercom • Excellent communication and problem-solving skills • Customer orientation • Ability to adapt and respond to different types of characters

🏖️ Benefits

• Full remote work • Competitive compensation with a service contract • Transparent performance reviews twice a year, with bonus opportunities and salary adjustments • Annual allowance for home office improvements, sports activities, equipment upgrades, and more • Paid language courses • Access to various learning platforms • Mindfulness benefit, including psychological support with 50% coverage • Career growth opportunities in a fast-scaling project • Opportunities to influence technical decisions • Peer reward program recognizing contributions

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