Customer Service Agent

🕒 November 20, 2025

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Handle inbound and outbound calls professionally and efficiently. • Resolve customer issues on the first call through effective problem-solving. • Research and retrieve information across systems to support customer needs. • Accurately document interactions and process claims. • Guide customers through options to find the best solutions. • Follow scripts, policies, and procedures while using available resources. • Protect customer privacy and handle sensitive information appropriately. • Escalate complex issues to the appropriate team members. • Stay current with training, updates, and program knowledge. • Maintain consistent attendance and adhere to scheduling requirements.

🎯 Requirements

• Must be 18 years or older • High school diploma or equivalent • Previous call center experience • Work from home experience • Strong command of the English language • Typing speed of 20+ WPM • High speed internet connection • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) • Familiarity with Windows operating systems • Skilled in troubleshooting and follow-up • Able to multitask and self-manage effectively • Excellent interpersonal skills

🏖️ Benefits

• HMO Coverage plus a dependent Rank & File: ₱100,000 coverage • Supervisors/Managers: ₱120,000 coverage • Dental Coverage • In-house dental assistance worth ₱5,000, giving you easier access to quality care • Free meal during training • Career growth and learning • Allowances for rice, clothing, laundry and meals • Performance and loyalty bonuses • Frequent disinfection, fogging of workplace • Opportunities for growth and promotion • Employee shuttle services • Company retreats and off-site events • Plus, more in-office rewards, raffles, recognition gifts, and treats!