Senior Field Education Specialist

🔥 12 hours ago

🌐 Germany, France – Remote

🇩🇪 Germany – Remote 🇫🇷 France – Remote

💵 €72.8k - €109.2k / year

⏰ Full Time

🟠 Senior

✨ Education Specialist

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Conduct in-house and virtual product training for field support personnel and other technical positions in the Surgical Robotics organization, mainly for HUGO RAS and Sentire • Obtain subject-matter-expert information to prepare training materials and develop course content • Determine training methodology and coordinate development of training aids • Present complex concepts clearly and concisely to technical audiences • Facilitate group work and tasks • Monitor and communicate training program effectiveness to broader teams • Provide product technical support for global field service escalations • Support spare-parts provisioning and develop field-replaceable-unit strategy with the Robotic Assisted Surgery operations team and Principal Technical Service Lead • Plan, develop, and coordinate technical training programs for field support personnel • Maintain communication with field support personnel and team leads to ensure training effectiveness • Drive field service escalation management for installed systems • Provide escalation support, including travel to sites for system repair, validation, and data gathering • Provide timely and accurate follow-up to the broader Services team for call closure and escalation follow-up

🎯 Requirements

• Bachelor’s degree with 4+ years of relevant field support, training/education, clinical, or engineering experience, or advanced degree with 2 years of experience • Familiarity with commonly used field test equipment, including power supplies, DVMs, signal generators, and flow meters • Ability to read and understand schematics, engineering drawings, and diagrams • Demonstrable skills in Microsoft Office products and ERP and CRM software packages such as SAP, ServiceMax, and Salesforce.com • Excellent analytical and communication skills, with the ability to communicate complex technical issues clearly to a global audience • Responsible problem solver who is action-oriented in resolving field escalation issues and meeting customer requirements • Timely and accurate follow-up for call closure and escalation follow-up • Training/education experience in the medical device industry or another regulated industry is desirable • Curriculum development experience and experience with digital training/e-learning platforms is a plus

🏖️ Benefits

• Competitive Salary and flexible Benefits Package • Wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage • Short-term incentive called the Medtronic Incentive Plan (MIP)

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