Digital Technical Customer Support – Excellent German Required

Job not on LinkedIn

🕒 June 22

🇩🇪 Germany – Remote

💵 €30k - €35k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Memberspot

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🛍️ eCommerce

SaaS • eCommerce

Memberspot is a German software company providing a platform for running membership-based websites and paid online services. The provided website cookie and integration details (Stripe for payments, login/session cookies, Calendly, HubSpot, Intercom, Zoom, Weglot, analytics and tracking tools) indicate a web-based product that handles user accounts, subscriptions/payments, scheduling, customer communication and marketing/analytics — typical features of a SaaS membership and digital product platform aimed at creators, coaches or small businesses selling access to content/services.

📋 Description

• Respond professionally to customer inquiries via chat and resolve issues quickly and efficiently • Follow up regularly on open cases and ensure customer satisfaction • Document internal support processes • Create and update help articles and support documentation • Develop and optimize macros and templates • Coordinate with Technical and Product Management teams on complex inquiries • Share customer feedback with the relevant departments • Contribute ideas to improve support processes and increase team efficiency

🎯 Requirements

• Excellent German skills, with confident and friendly written and verbal communication • Strong customer focus and a solution-oriented approach • Experience using helpdesk tools or similar software such as Intercom, Jira, Stripe, or Postmark • Willingness to learn new systems • Strong organizational skills and the ability to prioritize multiple inquiries effectively • Team player with a willingness to contribute actively in a dynamic, collaborative environment • English and any additional foreign language are a plus

🏖️ Benefits

• 100% remote work • Workation opportunities • Welcome bonus upon successful completion of onboarding • Modern, dynamic working environment • Flat hierarchies and agile working methods • Passionate and dedicated team