Customer Success Engineer – LatAm

🕒 September 17

🇦🇷 Argentina – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 18%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔥 Funding within the last year

💰 $350M Series C - Mercor on 2025-10

Mercor is a company for which no descriptive text was provided in the input. Additional information (products, services, target customers, or industry specifics) is needed to create an accurate summary and select appropriate industries.

📋 Description

• Provide end-to-end support for users applying to listings, completing AI-led interviews, accepting offers, and receiving payment • Investigate talent-reported issues by reproducing bugs, identifying root causes, and distinguishing UX friction, model edge cases, and system defects • Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries • Triage issues, escalating engineering problems and resolving others through configuration, prompt refinement, or user guidance • Surface systemic patterns and product risks to engineering and product leadership • Create documentation and runbooks to reduce repeat issues and improve resolution speed • Communicate with precision, professionalism, and empathy • Work directly with the engineering team

🎯 Requirements

• Currently residing in Latin America • Native English level proficiency • Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution, or prior experience at a high-growth technology startup • Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience supporting customers on such web applications • Comfortable with AI systems, including LLMs, agents, or generative models • Experience exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents • Ability to understand model outputs, failure modes, hallucinations, and feedback loops • Familiarity with modern AI APIs such as OpenAI and Anthropic, or agent frameworks such as LangChain and AutoGPT, is a plus • Ability to work 6 days per week with substantial overlap with Pacific Time (PT/PST) working hours

🏖️ Benefits

• Remote work • Referral bonus of up to $100 per successful referral • Reasonable accommodations upon request

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