Customer Success Engineer, LatAm

🔥 0 minutes ago

💃 Latin America – Remote

💵 $35k - $50k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mercor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🔥 Funding within the last year

💰 $350M Series C - Mercor on 2025-10

Mercor is a company for which no descriptive text was provided in the input. Additional information (products, services, target customers, or industry specifics) is needed to create an accurate summary and select appropriate industries.

📋 Description

• Ensure a delightful end-to-end experience for users applying to listings, taking AI-led interviews, accepting offers, and getting paid • Investigate talent-reported issues end-to-end • Reproduce bugs, identify root causes, and distinguish UX friction, model edge cases, and system defects • Debug the AI and SaaS stack using telemetry, logs, network inspection, and database queries • Triage issues, escalating true engineering problems and resolving others through configuration, prompt refinement, or user guidance • Surface systemic patterns and product risks to engineering and product leadership • Create documentation and runbooks to reduce repeat issues and improve resolution speed • Communicate with precision, professionalism, and empathy • Work directly with the engineering team

🎯 Requirements

• Currently residing in Latin America; applicants outside Latin America will not be considered • Remote, 6-day/week availability • Substantial overlap with Pacific Time (PT/PST) working hours • Ability to debug web applications • Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution OR prior experience at a high-growth technology startup • Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR 2–5 years of experience supporting customers on such web applications • Comfortable with AI systems, including LLMs, agents, or generative models • Experience exploring AI tool behavior, including fine-tuning, prompt chains, chain-of-thought debugging, or building agents • Ability to understand model outputs, failure modes, hallucinations, and feedback loops • Familiarity with modern AI APIs such as OpenAI and Anthropic or agent frameworks such as LangChain and AutoGPT is a plus • Native English-level proficiency in writing • Ability to communicate with precision, professionalism, and empathy

🏖️ Benefits

• Up to $100 referral bonus for each successful referral • Remote work arrangement