Senior Genesys Routing Developer

🔥 2 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🖥 Software Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Miratech

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🤝 B2B

💼 Consulting

☁️ SaaS

💰 Private Equity Round on 2022-04

B2B • Consulting • SaaS

Miratech is a global IT services and consulting company dedicated to helping visionaries change the world. Specializing in outsourcing, software development, and professional services, Miratech supports digital transformation for some of the largest enterprises worldwide. By combining enterprise and start-up innovation, Miratech remains at the forefront of technology while maintaining agility and a culture of relentless performance that has led to high engagement success since its founding in 1989.

📋 Description

• Design, develop, and implement Genesys routing projects on the Genesys Engage Platform • Write and review secure, high-quality production code • Troubleshoot and debug technical issues • Participate in planning, implementation, testing, and deployment phases • Collaborate with team members to share knowledge and identify innovation opportunities • Deliver knowledge transfer sessions to clients and colleagues • Provide regular project status updates and communicate with stakeholders • Create and maintain technical documentation • Install, configure, and develop Genesys solutions • Analyze Genesys logs to troubleshoot and resolve technical issues

🎯 Requirements

• 10+ years of development experience with the Genesys Suite, specializing in Genesys Framework • 4+ years of experience in Amazon Connect • Expertise designing and developing routing applications for voice and multi-channel platforms using Composer/IRD and SCXML • VXML experience is a plus • Proficiency with CCpulse, GAX, and GA • Database knowledge, particularly SQL and Cassandra, is advantageous • Experience with SDLC processes and CI/CD tools such as Jenkins and GitHub • Hands-on routing development experience in Genesys Contact Center Solutions (Voice, IVR, Multi-channel) • Experience with configuration management tools • Skill developing routing workflows using Composer and debugging solutions using Genesys Orchestration Server, Genesys Rules Engine, and URS • Familiarity with troubleshooting and supporting Genesys/Cisco frameworks, reporting, routing, and multi-channel components • Ability to architect routing designs and provide development support for customers • Excellent communication and interpersonal skills • Experience troubleshooting routing issues in production environments is a plus • Ability to work on-call is a plus • Knowledge of Splunk is a plus

🏖️ Benefits

• Health insurance • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Collaboration on impactful projects for top global clients • Inclusive and supportive work environment • Open communication • Regular team-building company social events