Customer Support Specialist

🔥 23 hours ago

🇦🇱 Albania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mize

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Mize is a fintech-driven company revolutionizing the travel industry with innovative technology solutions. Their platform offers business and fintech optimization suites designed to enhance the profitability of travel companies, optimizing the entire booking cycle to maximize revenue and improve customer experience. Through AI-driven automation, Mize empowers clients to increase their profit margins significantly, having optimized millions of bookings and generated substantial additional profits for their partners.

📋 Description

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues escalated by other support levels • Maintain a low rate of non-bug escalations to the development team • Write technical notes and troubleshooting procedures for the entire Support team • Manage assigned cases to meet service level agreements while continuously providing updates to the business • Provide ongoing support and work closely with business teams throughout the company • Work as part of the global tech-support team and closely with the operations team on flag product maintenance and daily operations • Assist the entire R&D team • Work in shifts, including weekends, to provide continuous support to global customers and operations

🎯 Requirements

• 2+ years’ experience in a customer support role in a software/technical company • Experience with SQL • Proficiency in English (written and verbal) • Creative troubleshooting abilities • Ability to understand flows and provide creative technical solutions • Ability to comply with tight deadlines and self-prioritize • Multi-tasking, self-learning, highly motivated and a team player • Advantage: Experience with system log analysis • Advantage: Experience with Zendesk • Advantage: Experience working in the Travel Industry • Advantage: Working with B2B Clients

🏖️ Benefits

• Shift work, including weekends, to provide continuous support • Full-time employment