
10,000+ employees
🤖 Artificial Intelligence
🤝 B2B
🏢 Enterprise
💰 $66M Post IPO equity on 2023-12
Artificial Intelligence • B2B • Enterprise
Mplus is a B2B customer experience (CX) company that designs, deploys and operates AI-driven CX systems combining in-house AI with human experts. They provide CX strategy and architecture, agentic AI (voice, chat, email, omnichannel routing) and managed CX operations (sales activation, care, retention), positioning their “Experience Intelligence” platform as an end-to-end solution that owns business outcomes and runs in enterprise environments with GDPR, SOC and NIS2 compliance.
🕒 March 25
🗣️🇩🇪 German Required
Where this job comes from
Posted on Mplus's careers page, not through a job board
First seen by Remote Rocketship March 25
Still open on Mplus's site. Checked 10 hours ago.

10,000+ employees
🤖 Artificial Intelligence
🤝 B2B
🏢 Enterprise
💰 $66M Post IPO equity on 2023-12
Artificial Intelligence • B2B • Enterprise
Mplus is a B2B customer experience (CX) company that designs, deploys and operates AI-driven CX systems combining in-house AI with human experts. They provide CX strategy and architecture, agentic AI (voice, chat, email, omnichannel routing) and managed CX operations (sales activation, care, retention), positioning their “Experience Intelligence” platform as an end-to-end solution that owns business outcomes and runs in enterprise environments with GDPR, SOC and NIS2 compliance.
• You represent a well-known service provider • You assist customers by phone, email, or letter • You help customers prepare or correct billing statements • You answer questions about invoices, record invoice corrections, and initiate dunning blocks • You are responsible for sending invoices, billing statements and meter-reading reports • You support customers in creating their billing statements online
• Initial professional experience in telephone-based customer service or motivation for a career change into this field • Very good German language skills, both spoken and written • Numerical aptitude • Quick comprehension / fast learner • Basic PC skills • Strong communication skills and a customer-oriented attitude
• A permanent employment contract in part- or full-time (35–39 hrs/week) • A Spanish employment contract • A fixed monthly salary and punctual payment of your remuneration • Intensive technical training including practical days • Ongoing support from subject-matter contacts even after training • Good weather and a great team atmosphere ;)
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